All of our development work is guided by a user-centred design process, which means we build the ideal online donation platform or members’ area solution for your charity and your stakeholders.
We begin by understanding your charity’s objectives. We then conduct extensive stakeholder research to listen to what your users need, scope an initial concept and then develop the prototype, before launching.
Crucially, even after launch we continue to analyse and improve, to maximise user experience and results over the long term. The pace of change has never been greater, which means there is a constant challenge to evolve and keep up with the ever-changing behaviours of your beneficiaries and supporters. It’s a challenge we love to meet.
We understand that your donors are looking for more than a simple click-and-pay system. Indeed, modern charity donation platforms require particular levels of sophistication and advanced technological integrations - areas in which we excel, thanks to our years of third sector experience and professional capabilities.
We map out your supporters’ journeys, create a space for you to deliver your content and imagery and provide easy-to-use administration tools. In addition, our tailored offering reduces the need for, what we see as, unnecessary third-party fees.
Our expertise in the digital arena also ensures we are able to build secure members’ areas, featuring the latest user experience best practices.
Through speaking with your members, we deliver the right functionality for them - whether that’s offering a range of sign-in methods, promoting members-only content, providing access to gated areas of your website or something else, which is unique to you.
Michael Jarvis, Development Manager, Grassroots