Accessibility Statement  for Giant Digital Ltd

We’re committed to accessible, inclusive digital experiences for all. Read our accessibility promise and how we’re putting it into action.

Last updated: 12 November 2025 

1. Our commitment to accessibility

At Giant Digital, we are dedicated to ensuring digital accessibility for all users, including those with disabilities. We continuously strive to improve the user experience and adhere to evolving accessibility standards. Our goal is to provide content that is accessible, usable and inclusive for everyone. 

2. Conformance status 

  • Current standard: Our website (https://www.giantdigital.co.uk/) is designed with the aim of meeting the Web Content Accessibility Guidelines (WCAG) 2.2 AA/AAA criteria. 
  • Future enhancements: As the accessibility landscape evolves, we are closely monitoring the upcoming WCAG 3.0 guidelines and will work diligently to incorporate these enhancements into our digital assets as soon as practicable. 

Please note that while we aim for full conformance, some dynamic features or third-party content may not yet fully meet these standards. We are continuously working to address these issues. 

3. Technical standards 

  • Accessibility guidelines: We are in the process of developing in accordance with WCAG 2.2 (AA/AAA) and are preparing for adoption of WCAG 3.0 (Bronze, Silver, Gold) once released. 
  • Assistive technologies: We are working towards supporting various assistive technologies, including screen readers (JAWS, NVDA and VoiceOver), magnifiers (ZoomText) and keyboard-only navigation. 

4. Known limitations

Despite our ongoing efforts, the following areas do not yet fully conform to WCAG 2.2 AA/AAA. We have referenced each failure against the relevant WCAG criterion (with links to the official WCAG 2.2 Quick Reference) and provided an estimated resolution date. 

2.4.1 Bypass Blocks (semantic structure and landmark issues) 

  • Main navigation uses <ul> > <div> > <li> (invalid structure). Each <li> must be an immediate child of the <ul>. 

Estimated resolution: December 2025. 

5. Disproportionate burden 

We recognise that in some cases, achieving full conformance may impose an unreasonable burden in terms of cost, time or technical limitations. For example, converting extensive archives of legacy PDF documents into fully accessible formats may be disproportionate given current resources. In such instances, we will provide alternative formats (e.g. plain-text summaries or audio recordings) upon request and continue to prioritise accessible creation of new content. We regularly review these considerations to ensure any burdens remain reasonable while still progressing towards full accessibility. 

6. Feedback and contact information 

We welcome your input in our accessibility journey. If you encounter any difficulty or have suggestions for improvement, please contact us by one of the following methods: 

We aim to acknowledge and respond to all accessibility feedback within 5 business days. 

7. Requesting alternative formats 

If you require content in an alternative format (such as large print, audio or an accessible PDF), please contact us (see section 6). We are committed to providing materials in formats that meet your needs and will endeavour to fulfil requests promptly. 

8. Our process and future plans 

  • Ongoing audits: We perform regular accessibility audits - both internally and with external experts - to identify and rectify remaining barriers. We use a combination of automated testing tools (e.g. Axe, WAVE) and manual user-testing with assistive technologies to validate compliance. 
  • Training and development: Continuous training for our staff ensures accessibility remains a priority throughout our development lifecycle. All new hires undergo accessibility best-practice sessions twice a year. 
  • Remediation roadmap: We maintain a detailed, public roadmap listing all known issues, their WCAG references and estimated completion dates. This roadmap is reviewed and updated monthly. 
  • Future standards: We are dedicated to keeping pace with evolving guidelines, including WCAG 3.0 (Bronze, Silver, Gold) as they become available. Interim staff briefings will be held to assess and implement any changes necessary to meet these new standards. 

9. Reporting and resolving accessibility issues 

To report an accessibility problem, please provide a detailed description of the issue (including steps to reproduce it) to: 

We strive to acknowledge all accessibility-related feedback within 5 business days and to resolve reported issues as promptly as possible, following the timeframes indicated in section 4. 

10 Legal disclaimer 

While we are committed to making our website accessible, some content provided by third parties may not fully conform to WCAG 2.2 or future WCAG 3.0 standards. We are working closely with these providers to improve accessibility, but this statement does not apply to content not controlled by Giant Digital. 

11. Additional resources 

For more information about web accessibility and our approach, please refer to: 

Thank you for visiting Giant Digital. Your experience matters to us, and we appreciate your feedback as we work to continuously improve our digital accessibility. 

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