Accessibility Statement for
Giant Digital Ltd

Last updated: 7 September 2026 

1. Our commitment to accessibility

At Giant Digital, we are dedicated to ensuring digital accessibility for all users, including those with disabilities. We continuously strive to improve the user experience and adhere to evolving accessibility standards. Our goal is to provide content that is accessible, usable and inclusive for everyone. 

2. Conformance status 

• Current standard: Our website (https://www.giantdigital.co.uk/) is designed with the aim of meeting the Web Content Accessibility Guidelines (WCAG) 2.2 AA/AAA criteria. 
• Future enhancements: As the accessibility landscape evolves, we are closely monitoring the upcoming WCAG 3.0 guidelines and will work diligently to incorporate these enhancements into our digital assets as soon as practicable. 

Please note that while we aim for full conformance, some dynamic features or third-party content may not yet fully meet these standards. We are continuously working to address these issues. 

3. Technical standards 

• Accessibility guidelines: We are in the process of developing in accordance with WCAG 2.2 (AA/AAA) and are preparing for adoption of WCAG 3.0 (Bronze, Silver, Gold) once released. 
• Assistive technologies: We are working towards supporting various assistive technologies, including screen readers (JAWS, NVDA and VoiceOver), magnifiers (ZoomText) and keyboard-only navigation. 

4. Known limitations

We continuously review the accessibility of this website through automated testing, manual checks, and user feedback. Any issues identified that do not fully conform to WCAG 2.2 AA or AAA and are not considered a disproportionate burden will be documented in this section, along with the relevant WCAG criterion and an estimated resolution timeframe.

Our most recent audit (September 2026) identified the following limitations, which we are actively working through:

Some graphics are announced without labels

A number of decorative graphics on the homepage are currently exposed to screen readers as unlabelled images, adding noise for screen reader users. We are marking decorative graphics so screen readers skip them, and labelling any that carry meaning.

WCAG reference: 1.1.1 Non-text Content (Level A)
Target resolution: October 2026

Current page in pagination not reliably announced

On our article and work listing pages, the marker showing which page of results you are on is not reliably announced by all screen readers. We are restructuring it so the current page is always clearly identified.

WCAG reference: 4.1.2 Name, Role, Value (Level A)
Target resolution: October 2026

Skipped heading level on the referral page

On our referral page, the page's heading structure jumps from the main page heading straight to a lower-level heading, skipping a level. Skipped heading levels break the logical outline that screen reader users rely on to navigate and understand how a page is organised. We are correcting the structure so heading levels step down one at a time.

WCAG reference: 1.3.1 Info and Relationships (Level A)
Target resolution: October 2026

Footer heading structure

The footer's section headings currently sit within the structure of the preceding content section rather than as sections in their own right, which can make the page outline confusing for people navigating by headings. We are correcting the heading levels so the outline reflects the actual page structure.

WCAG reference: 1.3.1 Info and Relationships (Level A)
Target resolution: October 2026

No single control yet for stopping animation and video

The site includes animated elements, moving parts and video content that cannot currently be paused through one clear control. We are adding an on/off switch to the header navigation that will act as a main switch across the whole site — turning off all animations, moving parts and videos in one place for anyone who prefers a still page.

WCAG reference: 2.2.2 Pause, Stop, Hide (Level A)
Target resolution: October 2026

Homepage title repeats our name

The homepage title currently repeats "Giant Digital" twice, which is redundant for people reviewing browser tabs or history with a screen reader. We are removing the duplicate.

WCAG reference: 2.4.2 Page Titled (Level A)
Target resolution: October 2026

Some repeated link text

Several links on the homepage share the same text ("Read more", "Continue reading"). Each sits within a card whose heading provides context, but when links are reviewed as a list out of context they read as identical entries. We are updating each link so its destination is clear on its own.

WCAG reference: 2.4.9 Link Purpose (Link Only) (Level AAA)
Target resolution: October 2026

Logo may be announced twice

On some pages the site logo may be announced twice by screen readers (once for the link and once for the graphic inside it). We are tidying this so the logo is announced once, clearly, as "Giant Digital — home".

WCAG reference: 4.1.2 Name, Role, Value (Level A)
Target resolution: October 2026

Social sharing image has no description

The image used when our pages are shared on social platforms does not yet carry alternative text. We are adding a description so shared previews are accessible on platforms that support it.

WCAG reference: 1.1.1 Non-text Content (Level A)
Target resolution: October 2026

Plain language improvements

Some of our copy reads above the recommended reading level, leans on metaphor over concrete description, or uses unexplained terms and abbreviations (for example "Thought Leadership" as a category name, and abbreviations such as AI, SEO and GEO on first use). We are carrying out a plain-language content pass to address these.

WCAG reference: 3.1.5 Reading Level (Level AAA), 3.1.4 Abbreviations (Level AAA)
Target resolution: October 2026

Booking calendar popup

Our "book a call" feature opens a booking calendar from an external provider in a popup window. We are aware this popup does not currently provide a good experience for everyone — including for people using a keyboard or screen reader — and we are reviewing it as a whole, from how the popup opens and closes to the accessibility of the booking calendar itself. Because the calendar is provided by a third party, some of it is outside our direct control, but we are looking at all the options, including alternative ways to book. In the meantime, you can always reach us by email instead (see the contact section below).

WCAG reference: under review — expected to include 2.1.1 Keyboard (Level A) and 2.4.3 Focus Order (Level A)
Target resolution: October 2026

Beyond the guidelines, we are also reviewing the legibility of decorative typography in key headings and the overall density of the homepage — neither is a WCAG failure, but both affect real users, and our aim is a site that works well for everyone rather than one that only passes checks.

5. Disproportionate burden 

We recognise that in some cases, achieving full conformance with the Web Content Accessibility Guidelines (WCAG) may impose an unreasonable burden in terms of cost, time or technical limitations. For example, converting extensive archives of legacy PDF documents into fully accessible formats may be disproportionate given current resources, as may remediating certain legacy semantic structure and landmark issues that affect WCAG 2.4.1 Bypass Blocks (such as a main navigation implemented using an invalid structure where <li> elements are not immediate children of a <ul>).

In such instances, we will provide alternative formats (for example, plain-text summaries or audio recordings) upon request and continue to prioritise accessible creation of new content. We regularly review these considerations to ensure any burdens remain reasonable while still progressing towards full accessibility.

6. Feedback and contact information 

We welcome your input in our accessibility journey. If you encounter any difficulty or have suggestions for improvement, please contact us by one of the following methods: 

• Email: [email protected] 
• Mail: Giant Digital, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

We aim to acknowledge and respond to all accessibility feedback within 5 business days. 

7. Requesting alternative formats 

If you require content in an alternative format (such as large print, audio or an accessible PDF), please contact us (see section 6). We are committed to providing materials in formats that meet your needs and will endeavour to fulfil requests promptly. 

8. Our process and future plans 

• Ongoing audits: We perform regular accessibility audits - both internally and with external experts - to identify and rectify remaining barriers. We use a combination of automated testing tools (e.g. Axe, WAVE) and manual user-testing with assistive technologies to validate compliance. 
• Training and development: Continuous training for our staff ensures accessibility remains a priority throughout our development lifecycle. All new hires undergo accessibility best-practice sessions twice a year. 
• Remediation roadmap: We maintain a detailed, public roadmap listing all known issues, their WCAG references and estimated completion dates. This roadmap is reviewed and updated monthly. 
• Future standards: We are dedicated to keeping pace with evolving guidelines, including WCAG 3.0 (Bronze, Silver, Gold) as they become available. Interim staff briefings will be held to assess and implement any changes necessary to meet these new standards. 

9. Reporting and resolving accessibility issues 

To report an accessibility problem, please provide a detailed description of the issue (including steps to reproduce it) to: 

• Email: [email protected] 

We strive to acknowledge all accessibility-related feedback within 5 business days and to resolve reported issues as promptly as possible, following the timeframes indicated in section 4. 

10. Legal disclaimer 

While we are committed to making our website accessible, some content provided by third parties may not fully conform to WCAG 2.2 or future WCAG 3.0 standards. We are working closely with these providers to improve accessibility, but this statement does not apply to content not controlled by Giant Digital. 

11. Additional resources 

For more information about web accessibility and our approach, please refer to: 

• WCAG 2.2 guidelines 
• WCAG 3.0 (upcoming) 
• Accessibility Tools and Resources 

Thank you for visiting Giant Digital. Your experience matters to us, and we appreciate your feedback as we work to continuously improve our digital accessibility.